Night Auditor Career Guide

Sample job description

[Your company name] is looking for a responsible, organized individual with the managerial capability to fill the role of night auditor at our establishment. Our night auditors are expected to provide excellent customer service to our customers whether it be wake-up calls, checking them in, or helping them find a toothbrush when they forgot theirs at home. Night auditors are also expected to invoice our customers and third-party vendors, write checks for products we receive, and work closely with other hotel staff to accommodate guest needs like room service requests and/or cleaning service requests.

Typical duties and responsibilities

• Handle and verify guest payments
• Write checks to suppliers and ensure they are paid accurately
• Oversee all staff and operations during the night shift
• Provide excellent customer service to help guests feel at home
• Print reports for upper management
• Ensure that all day shift tasks have been completed satisfactorily
• Maintain a calm environment and bring resolve to customer complaints

Education and experience

• High school diploma required
• Experience in the hospitality space is a plus 
• Higher education in business, hospitality or administration is a plus
• Certification in areas like data entry, word processing, accounting and bookkeeping, office management, and customer service are all a plus

Required skills and qualifications

• Excellent customer service skills
• Ability to remain organized and level-headed in a fast-paced environment
• Experience with computers and applicable programs and software
• Capable of “managing” other employees to ensure responsibilities are being handled satisfactorily to ensure establishment runs as smoothly as possible
• Comfortable handling third party suppliers and making payments towards supplies
• Excellent de-escalation skills in case of an emergency situation
• Attention to detail to ensure guest safety, i.e fires or other emergencies

Preferred qualifications

• Experience working in a hospitality environment
• Certifications in computer programs and applications
• Higher education in business, hospitality, or administration

Available certifications

There are a number of certifications that could prove helpful to the role of night auditor. Here a couple for consideration:

• Certified Management Accountant (CMA). The CMA is an advanced certification assessing accounting and financial management skills that are key in a business role. You will need two-plus years of training or education after high school along with two-plus years of work experience. There will be an oral or written exam you will be expected to pass. Recertification is required every 12 months. 
• International Accredited Business Accountant (IABA). The IABA wants to ensure candidates have a thorough knowledge of the subject matter which is why they require three years of related work experience (two of which may be satisfied through college credit) before receiving the accreditation. If candidates pass their ACAT (Comprehensive Examination for International Accredited Business Accountant), they are free to market themselves as having passed the exam, but are not entitled to use the IABA designation. No recertification is required. 
• Certified Information Technology Professional (CITP). The CITP requires two-plus years of training or education after high school along with three years of work experience in a related field. Candidates will have to pass an oral or written exam and recertification is required every three years.