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How to Become a Telecommunications Administrator

Are you into computers and new technology? Do you have a knack for and understanding of all things tech? Enjoy troubleshooting and fixing things when issues crop up? If you do, you might have the right skills and interests to be a great telecom administrator.

Communication is key to any business. And ensuring that a company’s communications run smoothly is at the heart of what telecommunications administrators do.

Working as data communications analysts, telecom administrators typically collaborate with other network systems analysts, computer scientists, and even end-users. A telecommunications administrator’s goal is to improve and ensure quality in business-critical networks that link data and voice communications. These can include telephone, video conferencing, computer, and voicemail systems. The goal is to keep those critical company communications running reliably.

Sample job description

A telecommunications administrator plays a critical role in fixing and improving business networks that connect data and various voice communications, including telephone, computer, and voicemail systems. The top responsibility a telecom administrator holds is taking care of the company communications to ensure they are running properly and reliably. This requires each telecom administrator to know their way around a computer and new technology.

They must understand how to troubleshoot errors and be able to fix issues that arise in any of the communication systems. [Your Company Name] is looking to hire an experienced telecom administrator that has an associate’s degree or more who is passionate about the work they are doing and is happy to serve the company by working through the challenges that come with technological shortcomings.

Typical duties and responsibilities

  • Responsible for receiving logs and addresses reports along with reported problems or complaints
  • Responsible for managing and administrating devices and services of the department apart from maintaining an inventory of the active service accounts and the equipment accounts
  • Assist the telecom manager with vendor relations and communications
  • Look into billing related inquiries and solving of disputes
  • Receive and document requests for assistance on various cell phones, calling cards, air cards and other types of wireless telecommunication devices
  • Generate statistical reports for the management as and when requested or ordered
  • Responsible for the overall administration of the telecom department and seeing to the fact that all departments are well managed and administered
  • Track metrics and work with different vendors

Education and experience

An associate degree is required for this position, but a bachelor’s degree is strongly preferred.

Required skills and qualifications

  • Exceptional interpersonal skills
  • Strong time management and decision-making skills
  • Adaptability and accountability
  • Ability to work with a team and exhibit leadership qualities

Preferred qualifications

  • Ability to write moderate to complex documents
  • Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Typical work environment

Telecom administrators work in a variety of industries with different companies. They are typically found working in offices working on computers to improve communication networks or resolve issues that have arrived in those systems. While telecommunications administrators are usually working independently in their offices, they will occasionally collaborate with other computer scientists and network system analysts to make sure everything is running optimally. Telecom administrators are usually full-time workers with the typical 40-hour a week schedule, however, they may have to work overtime if major problems arise within the company’s communication system. 

Typical hours

The typical work hours for a telecommunications administrator are from 9 AM to 5 PM, Monday through Friday, in an office setting. However, longer or different hours may, at times, be necessary.

Available certifications

Many companies are looking for a telecommunications administrator that is going above and beyond to learn more about their profession. Check out the following certifications available that are perfect for anyone interested in this field: 

  • Network and Telecommunications Administration Certificate. This certification is ideal for beginners since it focuses on the basics of networking, computer hardware, and data communication skills. Earning the Network and Telecommunications Administration Certificate is a great introductory course that will teach you the critical skills needed to succeed as a telecom administrator, making it a worthwhile certificate that will be sure to impress potential employers! 
  • Certified Telecommunications Analyst (TCO CTA). The Certified Telecommunications Analyst Certification is the most comprehensive telecommunications certification out there, making it extremely valuable to earn as an aspiring telecom administrator. This certification will ensure you become an expert in the following: Telecom Equipment, Telephony and Voice Over IP, Datacom and Networking, Coding, Service Implementation, IP Security, and more. Being able to place this certification on your resume will be the ultimate demonstration to your potential employers that you are prepared for the job.

Career path

The first step in becoming a telecommunications administrator is to earn an associate degree at minimum, with a bachelor’s degree strongly preferred.

The telecom administration career path can have excellent opportunities for growth and advancement based on experience and performance. It helps to keep up with the new computer, telephony, and related systems. Additional certifications and training courses can also add to a telecom administrator’s value and career trajectory.

US, Bureau of Labor Statistics’ job outlook

SOC Code: 15-1244

2020 Employment350,300
Projected Employment in 2030369,100
Projected 2020-2030 Percentage Shift 5% increase
Projected 2020-2030 Numeric Shift18,800 increase

TAs with many IT positions, telecommunications administrators will need to keep abreast of new trends and developments in technology and the telecom industry. Soon, developing technologies like 5G, IoT (connected car, home, and self), as well as augmented reality and virtual reality, will be among the critical areas of growth.