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How to Become a Fulfillment Coordinator

Do you have a keen eye for detail? Do you enjoy working as part of a team in a fast-paced environment? If the answer is yes, a job as a fulfillment coordinator may be right for you. 

Fulfillment coordinators are crucial members of order fulfillment teams, that receive, process, and sometimes pack orders for shipment, and track inventories for products and goods. It’s a fast-paced job where filling orders swiftly and accurately is essential.

Sample job description

[Your Company Name] is hiring an experienced fulfillment coordinator. The fulfillment coordinator fulfills orders received by the organization. This may include packing products to be sent out, providing tracking numbers for packages, and updating records related to orders. The fulfillment coordinator should have an understanding of shipping guidelines (including state regulations) and will ideally have shipped items before. He or she should be comfortable with computers and record-keeping and also have the ability to do repetitive work for several hours at a time. You will receive orders from multiple departments within the organization. While preparing an order, you may need to enter information into a computer system. If items are being directly sent to customers, they will be packed according to the customer’s specifications. Some orders need to be picked up in person, so it will be your job to leave the office in that case. The fulfillment coordinator follows organization policies when shipping items out, including recording pertinent information.

Typical duties and responsibilities

  • Receive, process, and fulfill orders on time
  • Answer and resolve customer questions and issues 
  • Maintain accurate and up-to-date inventory counts
  • Establish positive client relationships via email and telephone
  • Coordinate fulfillment of special requests 

Education and experience

This position requires a high school diploma or GED; employers prefer applicants with an associate degree or equivalent with coursework in business, customer service, or sales.

Required skills and qualifications

  • Strong interpersonal communication skills
  • Keen attention to detail
  • Time management skills
  • Organizational and problem-solving skills
  • Able to work well as part of a team 

Preferred qualifications

  • Ability to learn supplier-specific systems and industry-specific software programs
  • Excellent communication skills in writing and speaking
  • Excellent organizational and time management skills
  • Ability to work within a cooperative team environment as well as perform assignments autonomously

Typical work environment

The fulfillment coordinator may need to work in the warehouse and could be required to lift heavy objects. The job can be physically demanding and requires attention to detail, so it may not be suitable for everyone. The role is typically indoors and does not require any travel.

Typical hours

The typical work hours for a fulfillment coordinator are from 9 AM to 5 PM, Monday through Friday, in a warehouse setting. With materials often shipping around the clock, overtime or weekend hours may be necessary. 

Available certifications

This position does not require certification. However, if you want to advance in your career, it may be beneficial to secure one. Here is a popular choice:

  • OSHA Safety Certification. Because fulfillment coordinators work in the warehouse, receiving an OSHA certification is extremely useful. This certification requires 40 hours of education, two years of experience, and a required test to ensure you follow all safety regulations.

Career path

Fulfillment coordinators often start with an entry-level position, but with experience, they can grow their skills and abilities and move into team-leadership roles. 

US, Bureau of Labor Statistics’ job outlook

SOC Code: 43-5071

2020 Employment734,900
Projected Employment in 2030694,300
Projected 2020-2030 Percentage Shift 6% decrease
Projected 2020-2030 Numeric Shift40,600 decrease

The increased use of technology, including radio frequency identification (RFID) tags and hand-held devices that read barcodes automatically, is expected to allow fewer warehouse and logistics workers to do the same amount of work.